![]() ![]() Live call routing with Splunk On-Call and Twilio creates an integrated system for on-call alerting and collaborative incident response via phone. Once the call is complete, a “Recovery” alert is sent to Splunk On-Call with additional information about the call, and the incident is marked as “Resolved.” And, if the alert is routed automatically through your escalation policies and nobody answers the phone, the caller can leave a voicemail which will be transcribed and sent into the Splunk On-Call timeline as a critical incident. If the responder answers the phone, a conference call is automatically initiated and the incident is marked as “Acknowledged” in Splunk On-Call – annotated with conference call details. The Splunk On-Call (formerly VictorOps) and Twilio integration creates a live call routing and alerting system – drastically improving MTTA/MTTR for DevOps and IT operations teams.įor instance, when an alert is initiated, a phone call will go out to the on-call person or team. For more details, please see our article for How Twilio Billing Works.About Twilio Live Call Routing and Splunk On-Call When you upgrade to a paid account, we’ll deduct the cost for your MRCs and pay-as-you go usage, until your account balance hits zero. Monthly account charges can be seen by logging into your account and visiting Twilio Account Billing For full details, please reach out to your Account Manager. Please visit the product-specific pricing site for volume pricing examples. Twilio offers volume pricing discounts for most of our products. For full details, see When Does Twilio Charge Taxes. Twilio collects taxes or early in the month for the prior month's usage. ![]() Twilio is required to collect taxes from customers in a number of jurisdictions around the world. For full details, please see our pricing site. Most other Twilio products and services are billed to your account balance on a per-use basis. For more details, please reach out to your Account Manager. Twilio Studio Enterprise: The Twilio Studio Enterprise plan offers additional user controls, and unlimited executions. For full details, please see the pricing information at the bottom of our Interconnect landing page. Twilio Interconnect: Private connections through Twilio Interconnect have a monthly fee that can vary based on the service type and connection speed. For full details, please see our Enterprise Plans landing page. Twilio Enterprise Plans: Twilio Enterprise Plans provide additional security controls, flexible billing and invoicing options, and more. For full details, please see our Support Plans landing page. Twilio Support Plans: Twilio provides free email support, but we also offer upgraded support plans with guaranteed response times and phone support. For details on the default account limitations, please see Sending and Receiving Limitations on Calls and SMS Messages. For full details, please see How Much Does a Short Code Cost?Ĭalls Per Second (CPS) and Short Code throughput increases: Outbound Call and Short Code SMS throughput increases are available for a monthly fee. These charges can vary based on the country of origin, if Twilio operates your number, or random vs. Twilio Short Codes: Twilio Short Codes for SMS have a monthly charge that is billed quarterly. For full details, please see How much does a phone number cost. These charges may vary based on the phone number type, capabilities, and country of origin. Twilio Phone Numbers: Each Twilio phone number you purchase has a monthly charge attached. Twilio bills an MRC for the following products: ![]() MRCs are charges that are billed to your account balance at regular monthly intervals. Twilio’s standard pricing falls into two categories: Monthly Recurring Charges (MRCs), and Pay-as-you-go usage charges. ![]()
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